FAQ

coralust prides itself on excellent customer service. In the unlikely event that you have a problem with your order you may find a resolution in the FAQ below. If not, simply complete the contact form at the bottom of the page and we will respond as soon as we can

Q. Why are you ignoring my query? I thought we were friends :_(

A. We're not ignoring you! Make sure you've checked all spam/junk folders for any emails from coralust. Please allow 24 hours for a response.

Q. OK, fine, but seriously, where's my stuff? My flight leaves soon.

A. We want to get you your order as soon as we can. If you placed your order in the UK you can expect to receive your items within two working days. We always provide a Royal Mail tracking number which you can use to follow your order. If you have any further concerns, please get in touch. For orders placed outside the UK please allow ten working days for delivery. Rarely, items are randomly selected for processing by EU customs departments, and this may slow your order by a further five working days or so. It sucks, but this process is outside coralust's control and we're unable to prevent or circumvent this. No customs charges will be payable. For more information please see our shipping page.

Q. I'd really like to meet you guys. Do you have any branches?

A. Sadly, at this time, coralust operates solely online.

Q. So will you be bringing any more brands to the UK any time soon?

A. We're frequently in talks with wholesalers to identify new partnerships. In our first year we aim to wrap up at least four swimwear partnerships. After that, we'll see. If you'd like to see a particular brand in our store, let us know! We listen.

Q. Alright. And how do you stay so sexy?

A. Yoga, vitamins and lots of sleep.

Q. I didn't ask that.

A. Yes, you did.

Q. Fine, I did. Anyway, what's the deal with your giveaways? What's this cumulative stuff all about?

A. coralust wants to reward customer loyalty. If you keep entering consecutive giveaways, we'll put your name into each draw multiple times (you can build up to six entries in each draw). It's as simple as that. Go check the terms and conditions for more details.

Q. I did check them, and they made me want to lie down in a dark room for a few hours.

A. Yeah... sorry about that.

Q. Don't worry. Listen, I gotta go. But tell me, how can I help promote coralust?

A. Oh, you know, just the usual stuff. Tell your friends and family about us. Join us on the social networks. Climb on top of the O2 dome at night and paint our logo one hundred feet wide. Whatever tickles your fancy, really. (Disclaimer: please don't actually do that one, unless you get permission from O2 first, in which case, we'll probably send you a free bikini or three).

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